We're here to help.
Check our FAQs before contacting us
We have posted some answers to questions we think you might have. And we'll add more over time.
But if your question isn't listed, contact us. We're here to help.
If you are looking for your verification or welcome emails - they could be sitting in your spam or junk folders. Be sure to check them.
Common FAQ
Contact us if you need any more help.
Yes, we can easily remove you from our system. When we delete your membership, any content associated with your membership is also deleted permanently.
We only use PayPal to process payments. PayPal has rigorous security and privacy systems in place. PayPal does not share your credit card details with us - they simply advise us when a payment is received and the name of the account it is linked to.
You can also use a Prezzy Card (available at most NZ Post shops) if you prefer.
You will see a tab at the top right of the website called 'My Account'. After you select it, you'll be able to manage your personal settings.
Follow the instructions on the login or sign in screen. You should see a link there that says "Lost password". If you are logged in, you can change your password under 'Settings' in 'My Account'. Make sure to check your spam or junk folders for a reset password email. If you have any problems, contact us.
We don't usually offer refunds unless there has been a payment processing error. Or if the site is unavailable (broken) for an extended period. Refer to our terms and conditions to read our refund policy.
For a limited time, it's free for escorts to create a profile.
At the moment, there is no charge for clients to use the site and access all features. But you may need to register using an email address.
When you make a payment, your credit card statement will show the words "Paypal: NZRB" or "NZRB".
Contact us if you have any issues with the site. If something isn't working as it should, let us know as soon as possible.
We are run by the same team of volunteers that run NZ Rent Boys, a site that was launched more than 14 years ago. You can trust us to put things right if something goes wrong. We have a strong customer service ethic and high standards. Don't hesitate to contact us with any questions or concerns.
